Privacy Policy

This notice describes how Piper Platforms, Inc (together with our affiliates, “Piper”, “we”, “our”, or “us”) handle information for the Piper website, applications, and services applications (collectively, “Services”). Piper is strongly committed to keeping secure any information we obtain from you or about you. This Privacy Policy describes our practices with respect to personal data that we collect from or about you, and how we use it when you use our Services.

Personal Data We Collect

We collect personal data relating to you (“Personal Data”) as follows:

Personal Data You Provide: We collect Personal Data if you create an account to use our Services or communicate with us as follows:

Account Information: When you create an account with us, we will collect information associated with your account, including your name, contact information, account credentials, payment information, and transaction history, (collectively, “Account Information”). Some of our Services may also allow you to upload a profile picture, a username, or other information as part of your Account Information.
Communication Information: If you communicate with us, such as via email or our pages on social media sites, we may collect Personal Data like your name, contact information, and the contents of the messages you send (“Communication Information”).
Other Information You Provide to us

Personal Data We Receive from Your Use of the Services: When you visit, use, or interact with the Services, we receive the following information about your visit, use, or interactions:

Log Data: We collect information that your browser or device automatically sends when you use our Services. Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with our Services.
Usage Data: We collect information about your use and activity across the Services, such as the types of content that you view or engage with, the features you use and the actions you take, when you submit feedback, as well as your time zone, country, the dates and times of access, type of computer or mobile device, and your computer connection.
Device Information: We collect information about the device you use to access the Services, such as the name of the device, operating system, device identifiers, and browser you are using. Information collected depends on the type of device you use and its settings.
Location Information: We determine the general area from which your device accesses our Services based on information like its IP address for security reasons and to make your product experience better, for example to protect your account by detecting unusual login activity or to provide more accurate responses.
Cookies and Similar Technologies: We use cookies and similar technologies to operate and administer our Services, and improve your experience. We store some of the information described in this Policy with cookies, for example to help maintain your preferences across sessions if you’re not logged in, or to assist with authentication and customer support.

Information We Receive from Other Sources: We receive information from other sources such as from marketing vendors who provide us with information about potential customers of our business services.

We receive information from advertisers and other data partners, which we use for purposes described in this Policy including to help us measure and improve the effectiveness of our Services. For example, we could receive information about purchases you make from these advertisers.

Additional Information: If you choose to interact on the Site or through the Services (such as by registering; using our Services; entering into agreements with us; or requesting information from us), we will collect the personal information that you provide. We may collect personal information about you that you provide through telephone, email, or other communications. If you provide us with personal information regarding another individual, please do not do so unless you have that person’s consent to give us their personal information.

How We Use Your Information

Subject to this Privacy Policy, our terms of use, and applicable terms and conditions of third-party applications, all data transmitted through the Site and the Services is owned by Piper. Generally, we may use information in the following ways and as otherwise described in this Privacy Policy:

To Provide the Services and Personalize Your Experience: We use personal information about you to provide the Services to you, including:

To help establish and verify your identity;
For the purposes for which you specifically provided it to us, including, without limitation, to enable us to process and fulfill your requests or provide the Services to you;
To provide you with effective customer service;
To provide you with a personalized experience when you use the Site or by delivering relevant Site content;
To send you information about your relationship or transactions with us;
To otherwise contact you with information that we believe will be of interest to you, including marketing and promotional communications; and
To enhance or develop features, products or services.

Research and development: We may use your general identifiers, online identifiers, internet activity information and commercial information for research and development purposes, including to analyze and improve the Services, our Sites and our business. As part of these activities, we may create aggregated, de-identified or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes.

Marketing: We may use your general identifiers, online identifiers, internet activity information and commercial information in connection with sending you marketing communications as permitted by law, including by mail and email. You may opt-out of marketing communications by following the unsubscribe instructions in marketing emails, or by emailing us at support@joinpiper.io.

Compliance and protection: We may use any of the categories of personal information described above to:

Comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.
Protect our, your and others’ rights, privacy, safety and property (including by making and defending legal claims).
Audit our internal processes for compliance with legal and contractual requirements and internal policies.
Enforce the terms and conditions that govern the Site and our Services.
Prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

We may also use personal information for other purposes consistent with this Privacy Policy or that are explained to you at the time of collection of your personal information.

Our Services provide you with a number of controls over your Personal Data and how it is used and retained. You can always change these settings in your account.

Your rights

Depending on where you live, you may have certain statutory rights in relation to your Personal Data. For example, you may have the right to:

Access your Personal Data and information relating to how it is processed.
Rectify or update your Personal Data
Delete your Personal Data from our records.
Restrict how we process your Personal Data.
Transfer your Personal Data to a third party (right to data portability).
Withdraw your consent—where we rely on consent as the legal basis for processing.
Lodge a complaint with your local data protection authority.

If you have any questions, you may email us at support@joinpiper.io.

You have several choices regarding the use of your personal information on the Site and our Services:

Please note that our Site and the Services are provided in the United States. As such, they are governed by the laws of the United States. If you use our Site or our Services, your personal information will be subject to United States law and processed in the United States or in other countries.

Children

Our Site and the Services are not intended for children under 13 years of age, and you must be at least 13 years old to have our permission to use the Site or the Services. We do not knowingly collect, use, or disclose personally identifiable information from children under 13. If you believe that we have collected, used, or disclosed personally identifiable information of a child under the age of 13, please contact us using the contact information below so that we can take appropriate action.

Updates to this Privacy Policy

We reserve the right to change this Privacy Policy at any time. If we make any material changes to this Privacy Policy, we will post the revised version to our website and update the “Effective Date” at the top of this Privacy Policy. Except as otherwise indicated, any changes will become effective when we post the revised Privacy Policy on our website.

Contact Us

Please contact us at support@joinpiper.io.